Report a problem with a pet food, treat or supplement.
Pet unwell after eating, or found a product that looks contaminated, mislabelled or fake? Tell Guires PNL scientists. Every report is logged, reviewed and given a reference number.
Tell us what happened.
It takes about five minutes. The more detail you give — especially the batch code and photos — the faster our scientists can assess it.
- Batch or lot number and best-before date
- Photos of the pack and the product
- What your pet ate, how much and for how long
- Any vet visit or test results
From report to action.
Logged
Your report is stored securely and given a reference number.
Reviewed
A Guires PNL scientist assesses the problem, how serious it is and whether testing is needed.
Acted on
Where Guires PNL developed or tests the product, we work with the brand on investigation and corrective action. Otherwise, with your permission, we tell the brand.
Guires PNL is not a regulator and cannot recall products. You can also report directly to the official authority in your country.
Why your report matters.
Problems are found sooner
Reports from pet owners and vets are often the first sign of contamination, a nutrient error or a labelling mistake.
Brands must act on unsafe food
In the US, manufacturers must run food safety plans under FSMA preventive controls; in the EU, feed businesses must withdraw unsafe feed and inform the authorities.
Safer products for every pet
Guires PNL uses anonymised trends from reports to guide formulation, testing and the recalls and safety alerts we publish.
Evidence from real cases
Past recalls — from vitamin D excess to low thiamine and H5N1 in raw food — were confirmed through reports and testing.
Create your next product with Guires PNL.
Our formulation scientists, testing specialists and regulatory team work alongside yours, from the first brief to a market-ready product. Bring a brief, a benchmark or an idea — a scientist will reply with next steps.
Every Guires PNL product is formulated to comply with the FEDIAF Nutritional Guidelines and the AAFCO Dog and Cat Food Nutrient Profiles. Neither body issues certificates to manufacturers, so compliance is verified independently against their published standards — and every product comes with a complete documentation package for regulatory submissions in the EU, US, Australia and Asian markets.
How we verify compliance →